Lancashire County Council’s Report It website will be changed today (Wednesday 22 February) as they move over to Love Clean Streets website.
Report It on the go
If you are already using the Love Clean Streets app, then you should continue to use this to report highways issues on the go to us, using your mobile or tablet. This is the easiest and quickest way to report highways issues.
Any reports you make via the app will not be affected by the changes to the website.
Changes to the Report It website
From Wednesday 22 February, any highways issues reported to us on our website, will be made on the Love Clean Streets website.
You will still be able to access the advice and guidance on Report It in the same way you can now, however, you will be redirected to the third-party Love Clean Streets website to make your report.
Create an account
When using the website, you may not notice a big difference and they have tried to make this change as seamless as possible. However, you will need to create an account with Love Clean Streets before making a report on the website. To do this, you will need an email address and password.
If you have already created an account via the Love Clean Streets mobile app, you will be able to use this to login to the website, however you will need to save a password.
Tracking your reports
Any reports submitted to the Report It website, prior to Wednesday 22 February, will be available to view on the Love Clean Streets website from 27 February 2023. You will be able to track the progress of these reports by searching any of the following:
Category
Ward
If you have submitted reports to the Report It website in the last 3 months, you should have received an email, informing you of the changes, and giving you the option to consent to your reports being made available in Love Clean Streets. If you do not provide your consent to this, you will still be able to search for your report via category or ward – it will just not be attributed to your Love Clean Streets account.
Further information
Information about the changes is available on Lancashire County Council’s website here: https://www.lancashire.gov.uk/roads-parking-and-travel/report-it/report-it-changes/